ServiceUnavailableException Reported When Connecting to LDAP Using SSL

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

When trying to connect to an LDAP Server using SSL, the following error is reported in the log file:

[console.action.directory.UpdateConnectorConfiguration] example.com:636; socket closed; nested exception is javax.naming.ServiceUnavailableException: example.com:636; socket closed
org.springframework.ldap.ServiceUnavailableException: example.com:636; socket closed; nested exception is javax.naming.ServiceUnavailableException: example.com:636; socket closed
	at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:210)
	at org.springframework.ldap.core.support.AbstractContextSource.createContext(AbstractContextSource.java:266)
	at org.springframework.ldap.core.support.AbstractContextSource.getContext(AbstractContextSource.java:106)
	at org.springframework.ldap.core.support.AbstractContextSource.getReadOnlyContext(AbstractContextSource.java:125)
	at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:287)
	at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:237)

Cause

When using SSL to connect to LDAP, Crowd 2.0.0 and newer versions require the connector URL to use ldaps:// instead of only ldap://.

Resolution

  • In the connector URL field, ensure that the URL string starts with ldaps://

Last modified on Feb 26, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.