Purpose

The purpose of this KB article is to explain a potential cause behind this issue and a solution for resolving it.

Diagnosis

• You attempt to create a pull request on your repository, but you receive some variant of the following error message and are not able to proceed with creating the pull request:

  Something went wrong
  
  

Procedure

The most likely root cause behind this issue is that a browser add-on is intercepting and interfering with the API request that is sent to create the pull request and display it within your browser.

It is recommended that you disable all add-ons in your browser, clear the browser cache and attempt to create the pull request again as a first step (alternative you can also use Incognito mode if using Google Chrome).

A common scenario that occurs is a branch has the term "ad" present in its name, this can cause any AdBlocker extension enabled within the browser to prevent the API request from completing.

If this does not resolve the issue:

1. Refer to our documentation for analyzing web requests within your browser of choice
   
   
2. Attempt to create the pull request within your browser, locate the HTTP request that is encountering an error and select it to view its contents - this is usually indicated by an error response code of 400/500
   
   
3. Follow the documentation above and generate a HAR log, this log can be used by support technicians to troubleshoot the issue further