Can't create Support Zip or send support request

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Symptoms

Can't create Support Zip or send Support Request

The following appears in the atlassian-fisheye-<date>.log:

2013-07-17 15:41:57,444 ERROR [qtp84829166-23632 ] org.apache.velocity CommonsLogLogChute-log - ResourceManager : unable to find resource '/templates/xsrf-error-body.vm' in any resource loader.
2013-07-17 15:41:57,446 ERROR [qtp84829166-23632 ] fisheye TotalityFilter-logExceptionDetails - Exception "org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/templates/xsrf-error-body.vm'" (com.atlassian.templaterenderer.RenderingException) while processing "/plugins/servlet/stp/view/support-zip/execute" (Referer:"https://crucible.epam.com/plugins/servlet/stp/view/")
com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/templates/xsrf-error-body.vm'
	at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:113)
	at sun.reflect.GeneratedMethodAccessor1911.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
...
Caused by: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/templates/xsrf-error-body.vm'

Cause

This is a bug in Support Tools plugin.

Last modified on Mar 30, 2016

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