Attaching files and screenshots to issues

Before you begin

A JIRA administrator must enable specific user permissions so that you can add attachments and screenshots into issues. The most common permissions are briefly described below. For more information, your administrator should refer to Configuring file attachments.

Adding attachments

You can add files and images to any issue in your service desk project. When working on an issue, simply drag and drop a file onto the issue, or select More > Attach files. You will then have the option to add a comment with more information about the attachment, and then share the file and comment with your customer or with your internal team only.

When adding or editing a comment, you can also select  to add attachments. In this case, you'll see wiki markup added to the comment field. As soon as you share your comment, you'll see the file preview.

You can add file and image attachments to any issue. To add an attachment when you first create an issue, copy a file from your computer and paste it directly in the Create Issue dialog. 

To add attachments to an existing issue, open the issue and follow these steps: 

1. Click More >  Attach files.
2. Add a file(s).
3. Click  Attach  or Open.

You can also drag and drop files onto an issue to attach them.

Sorting and managing attachments

The attachments section of the issue displays a list of options to sort, manage, and download  attachments. Select the down-arrow to the right of the attachments section to open the menu. You can reorder the attachments according to a selected criteria. This criteria will be applied to all issues in your project. To remove attachments from the issue, select Manage Attachments or hover over the attachment and select .

Accessing ZIP file contents

You can view the contents of a zip file (including '.zip' or '.jar' file name extensions) in the attachments section. Click the down-arrow and select List. In list view, click the arrow icon in front of the zipped file's name to view and download its individual files. If a file is located within a subdirectory of the zipped file, the path to that file is indicated in the content of the zipped file. To download the entire zip file, click Download Zip.  

Capturing and attaching screenshots

You can capture a screenshot to the system clipboard and paste it directly into an issue.

1. Capture a screenshot using your system keyboard shortcut.
2. Paste the image from your clipboard onto the issue using your system keyboard shortcut or right-click menu. The Attach screenshot dialog will display.
3. Enter a filename.
4. Select  Upload .