Automatic Escalation of issues
Usage FAQ
- 'Road Map', 'Change Log ', and 'Versions' Project Tabs Are Not Visible
- Allow editing of Closed Issues
- Allowing users to create issues anonymously
- Anonymising JIRA Data
- Appending Email Addresses to Comments Made by Anonymous Users when Using a Mail Handler
- Asking for an attachment on the Create Issue page
- Can I store customer details, like company, address and contact information, in JIRA?
- Changing Custom Field Types
- Changing Templates Used by Export to Excel from the Issue Navigator
- Changing the default session timeout
- Changing the Default Tab Panel from Comments to All
- Changing the Due Date Input Format
- Changing the Project Key
- Changing the Size of the Fix Versions and Affects Versions Select List
- Changing the Size of the Text Area Custom Field
- Changing the Temporary Directory
- Configuring project specific security
- Connecting to SSL services
- Current Reporter Browse Project Permission
- CVS ssh Jira Integration
- Displaying a Field Based on Another Field Selection
- Editing a custom field option
- Field Layout Schemes in JIRA 3.x
- Fields Allowing Custom HTML or JavaScript
- Finding the Id for Issue Types
- How can I control the editing of issue fields via workflow?
- How do I assign issues to multiple users
- How do I disable Firebug for JIRA?
- How Do I Use an SSL Certificate Generated Using openssl?
- How to change Multi Select Custom field size using script
- How to change the location of stdout and stderr logs
- How to clear the resolution field when the issue is reopened
- How to configure comment field to become mandatory in workflow transition
- How to convert types using Jelly
- How to deactivate comments for closed issues
- How to display a different format for the Number customfield
- How to ensure the Road Map tab is visible
- How to Get Unicode 'non-ASCII' Characters in HTTPS URL to Appear Correctly
- How to have long component version names display properly in the Issue Navigator
- How to re-order statuses
- How to re-order the list of issue operation in an issue
- How to resize the 'Components' and 'Affects Versions' fields in the Issue Navigator
- How to Restrict the Subversion Commits Tab to Selected Projects or Users
- How To Send Notifications By Issue Type
- How to show a transition only when the Assignee is different from the Current User
- How to update custom field values during workflow transition.
- Letting customers only create issues
- Login problems
- Mail error - Unable to relay
- Making JIRA login case insensitive for JIRA 3.13.x
- Parsing utf-7 emails
- QuickSearch guesses the issue key prefix (sometimes)
- Receiving Notification for Select Issues or Updates
- Removing Commas for Values Held in Number Field Custom Field Type
- Removing invalid characters from XML backups
- Removing NONE from the Issue Security Drop-Down List
- Re-order workflow transactions
- Resolved issues appearing in Open issues filters
- Retrieving the JIRA Administrator
- Sending JIRA Data to Support
- Setting Additional Fields for Issues Created from Email
- Setting a Default Value in the Description Field
- Setting Priority field value based on customfield value
- Showing Extended Timestamp in the Created Column of the Issue Navigator
- Tracking the Time Taken for Each Workflow Transition
- Troubleshooting Issue Creation Via Email
- Using JIRA to Manage reusable modules
- Where are the application server logs?
- XML format for import & export files
- How to Enable the FishEye Plugin from the Plugin Administration Screen
- How to Change the Number of Rows Allowed in the Text Type Custom Field Renderer
- How to Make a Federated JIRA Instance
- How to Remove 'Unknown' Option from 'Component' and 'Fix Versions'
- Automatic Escalation of issues
- How to Activate Header Row for Subtask List in Issue Detail View
- How to Limit the Number of Characters Entered in a Summary Field
- JIRA's Timestamp Doesn't Match the System Time
- How to Remove Duplicate Entries for Names and Groups
- How to Export Users to CSV from JIRA
- How Come JIRA does Not Show Direct SQL Data Modifications
- How to get JIRA Pages to Render when URL Contains an Underscore
- How to disable or enable the GOT FEEDBACK button
- How do I reduce my user count in JIRA
- How to Bulk Edit Groups in JIRA
- How to enable "Attach Screenshot" on Linux Machine
- How to Configure Workflow to allow Certain Group to Perform Certain Workflow Transition
- How to Create a FishEye's Changeset or Crucible's Review Link on JIRA's Comment or Description
- How to make the 'Assignee' field required when 'Allow unassigned issues' is turn ON in General Configuration?
- How to allow users to view sub-task only but not its parent issue
- How to change the Date Time Range Picker format to 24h format
- What if you wish your Custom Field Appearing in Issue Navigator but not willing to set the context to All issue types
- Why Fix/Affected Version sort differently in issue screen after picking more than one version?
- Modify the gadget limit on a dashboard
- How to add comments to Excel export
- How to change the Original Step in Workflow Transition
- How to Hide the "Configure Fields" Button on the Create Issue Screen
- How to display the issue type name in issue navigator column beside the image icon
- How to Edit Bundled or System Plugins
- How to auto disable compatibility mode in Internet Explorer
- How to restore a single attachment to an issue
- JIRA does not pick up the data after running an UPDATE or DELETE SQL statement
- Why is Resolution Date set on Unresolved Issues after a CSV import
- How to Set Monday as First Day of Week in Date Picker Calendar
On this page
Related content
- Using XML to create a workflow
- Error converting XML to workflow descriptor when Upgrading JIRA
- Importing Workflow XML Fails due to Parsing Error
- How to use SQL query to look for workflows without a specific screen in any transition
- NullPointerException after importing workflow XML
- How to create workflows for company-managed projects?
- Set up a workflow in a team-managed software project
- How to get a list of the Workflow Triggers and Properties in Jira to migrate to Cloud (JCMA)
- How to use SQL query to look for workflows without a specific screen in any transition
- How do I build the workflow I want?
JIRA does not have the ability to auto-escalate issues meeting a certain criteria. There are a two solutions on how to implement Automatic Escalation in JIRA:
- By using a Jelly script, issues that meet a certain criteria from a filter can be made to perform an action as described in the Jelly Escalation documentation.
- Users/groups can also be notified with subscription to filters (e.g. Users can be periodically notified if an issue has been update for the last 2 days). Please refer to Receiving Search Results via Email for more information.
Last modified on Jul 16, 2010
Related content
- Using XML to create a workflow
- Error converting XML to workflow descriptor when Upgrading JIRA
- Importing Workflow XML Fails due to Parsing Error
- How to use SQL query to look for workflows without a specific screen in any transition
- NullPointerException after importing workflow XML
- How to create workflows for company-managed projects?
- Set up a workflow in a team-managed software project
- How to get a list of the Workflow Triggers and Properties in Jira to migrate to Cloud (JCMA)
- How to use SQL query to look for workflows without a specific screen in any transition
- How do I build the workflow I want?
Powered by Confluence and Scroll Viewport.