A few tickets are assigned to the person who views it

Still need help?

The Atlassian Community is here for you.

Ask the community

   

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

 

Summary

When a user opens a Jira issue in View Issue mode, the issue automatically gets assigned to the same user.

Environment

Jira Cloud

Solution

By default, the Assignee would not be changed to the person viewing the ticket. The shortcut to get the ticket assigned to the user who is viewing it when the letter "i" is pressed as mentioned in the document Use keyboard shortcuts as below:

The new Jira issue view supports a limited set of keyboard shortcuts (o to open the selected issue, a to assign the issue to someone, i to assign an issue to yourself, or m to quickly add a comment) for editing and updating issues. It also supports navigation with keyboard shortcuts (J = down, K = up, N = next column, and P = previous column).




Last modified on Feb 11, 2022

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.