Jira server functionality fails with ClassNotFoundException for Jira Suite Utilities plugin
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
General functionality like creating/updating tickets fails. Errors are thrown in the logs like:
2010-01-28 23:34:06,911 http-10.10.10.31-80-Processor21 ERROR [com.opensymphony.workflow.TypeResolver] Could not load class 'com.googlecode.jsu.workflow.validator.FieldsRequiredValidator'
java.lang.ClassNotFoundException: com.googlecode.jsu.workflow.validator.FieldsRequiredValidator
Cause
This is due to the JIRA Suite Utilities plugin.
- Possibly the JSU app license has expired.
Resolution
If this has happened after a JIRA upgrade, you may need to install the JIRA Suite Utilities plugin. For more information on JIRA Suite Utilities plugin, please refer to its page in the plugin exchange.
Last modified on Nov 21, 2024
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