Install JIRA Service Desk

Before you begin

• You must have the 'JIRA System Administrators' global permission.
• If your JIRA instance is on a server that cannot access the internet, download JIRA Service Desk from the Atlassian Marketplace. 
• JIRA Service Desk is available with the following language packs: Spanish, French, German, and Japanese.

Installing JIRA Service Desk

1. Log in to JIRA as a user with the 'JIRA System Administrators' global permission.
2. Click the 'cog' icon on the top bar (or click Administation if using an older version of JIRA) and select Add-ons. The Universal Plugin Manager (UPM) page will be displayed.
3. Install the add-on. 
   
   • If you have downloaded JIRA Service Desk, click Upload add-on. 
   • If you haven't, search for JIRA Service Desk and install it. 
   A confirmation message and the add-on details will display, if it is installed successfully.

Disabling JIRA Service Desk for a project

After you've installed JIRA Service Desk and began using it, you can disable a service desk for any specific project without uninstalling JIRA Service Desk. To disable a service desk for a project, go to the project administration page and use the Service Desk page to disable it.