Crowd Support

Crowd administrators can edit a user's details, rename users, mark a user as active or inactive, and change or reset a user's password.

Log in to the Crowd Administration Console.
In the top navigation bar, click Users.
Select the relevant directory, search for the user you want to update, and click the user's name.
Edit the details as required.
Click Update.

Note: Not all directories support user rename. Crowd will inform you in the event where a user cannot be renamed

Log in to the Crowd Administration Console.
In the top navigation bar, click Users.
Select the relevant directory, search for the user you want to update, and click the user's name.
Edit the Username.
Click Update.

Log in to the Crowd Administration Console.
In the top navigation bar, click Users.
Select the relevant directory, search for the user you want to update, and click the user's name.
You can either:
- Click Reset Password in the left-hand menu. Crowd will generate a random, unique URL and email it to the user. The user can then click the link and choose their own new password.
  OR
- Enter a new password then click Update. Crowd will not email the user in this case.

You will need to configure an email server so that Crowd can send the user an email notification when you reset their password.
You can edit the email notification template to determine the content of the email sent to the user.
Users can update their own profiles. Authorized Crowd users can log in to the Self Service Console and update their own user profiles, as described in the User Guide.

Knowledge base