Connecting Fisheye to JIRA User Management

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Symptoms

As Fisheye is asked to connect to JIRA for user management (for instance in Step 3 of the Fisheye setup wizard), the following error message is displayed in the GUI:

Failed to authenticate application link between JIRA server at http://192.168.0.3:8080 to this FishEye server at http://192.168.0.3:8060?. Please read the troubleshooting guide.

Cause

No connection for user management has been configured in JIRA for Fisheye.

Resolution

The steps below only apply when connecting Fisheye/Crucible to a Server instance of JIRA, while they don't apply to a Cloud instance of JIRA as mentioned on the Restricted functions in JIRA Cloud page.

  • In the JIRA UI, select the "cog" icon and click on the User management option from the drop down
  • Once in the User management administration tab, select JIRA user server
  • Make sure that an entry with Fisheye as Application name is available and that its details are correct. If no entry for Fisheye is available, please add a new application following the guide Allowing connections to Jira for user management. 


Last modified on Apr 16, 2020

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