Review email notifications not being sent

Still need help?

The Atlassian Community is here for you.

Ask the community


Crucible code review notifications are not being sent and the following appears in the atlassian-fisheye-YYYY-MM-DD.log:

2014-07-16 04:34:26,435 ERROR [notificationManager1 ] fisheye.mail Mailer-sendMessage - problem sending email
com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender

	at com.sun.mail.smtp.SMTPTransport.issueSendCommand(
	at com.sun.mail.smtp.SMTPTransport.finishData(
	at com.sun.mail.smtp.SMTPTransport.sendMessage(
	at javax.mail.Transport.send0(
	at javax.mail.Transport.send(
	at com.cenqua.fisheye.mail.Mailer.send(
	at com.cenqua.fisheye.mail.Mailer.sendMessage(
	at com.cenqua.crucible.notification.DefaultNotificationManager.processNotification(
	at com.cenqua.crucible.notification.DefaultNotificationManager.processNotifications(
	at com.cenqua.crucible.notification.DefaultNotificationManager.access$200(
	at com.cenqua.crucible.notification.DefaultNotificationManager$
	at java.util.concurrent.Executors$
	at java.util.concurrent.FutureTask$Sync.innerRunAndReset(
	at java.util.concurrent.FutureTask.runAndReset(
	at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$101(
	at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.runPeriodic(
	at java.util.concurrent.ScheduledThreadPoolExecutor$
	at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(
	at java.util.concurrent.ThreadPoolExecutor$


The SMTP server has prevented you from sending an email with this from address. In your SMTP Config, if you have Send emails from set to The User address, Fisheye/Crucible will attempt to send the review notification as the user performing the action. The credentials that are used to connect to the SMTP server does not have permission to send emails as this user.


Use one of the two solutions below:

  1. In the SMTP Config change Send emails from to the Server address (below)
  2. Adjust the configuration on your SMTP server so that the configuration credentials can send emails as any user
Last modified on Jul 31, 2018

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.