Symptoms

Fisheye stops indexing some repositories and in the logs the following message can be seen:

2013-02-07 16:17:46,615 INFO  [SvnTimeout ] fisheye.app SvnThrottledClient-doInterrupt - Interrupting SVN Operation thread on repository 'ACME' due to non-response: IncrementalPinger1:91

Cause

Fisheye is calling an operation against the SVN Server and the server does not respond back within the timeout period. After timing out, Fisheye sends a cancel request and waits for the SVN Server to confirm that the operation has been canceled, without any response from the SVN Server.

Workaround

The following workarounds can be applied:

• Use svnsync to mirror the repository onto the same server where Fisheye is located and then use the file:// protocol to access the repository instead of http:// protocol. Please refer to Tuning Fisheye performance for more information.
• Switch to the Native Subversion Client, which is known to better handle SVN cancel operations.

In addition to doing either of the above options, the Svn Operation Timeout setting in the Fisheye repository Administration > Repository Settings > Repositories > <Repository Name> can be increased to a value between 3 to 24 hours. 

Resolution

Upgrade Fisheye/Crucible 2.9.0+ since it has restructured the SVN operations FE-1071 - Getting issue details... STATUS