Summary

After creating or updating a Story associated with a Team, the error "Field with id' customfield_xxxxx' and name '{team-name}' does not support operation 'add' Supported operation(s) are: 'set'" appears on the Audit Logs and the sync from Jira Align to Jira does not work anymore.

Environment

Jira Align

Diagnosis

When looking at the log for the connector, in Settings > Jira Setup > View Logs, we can see the below error:

"{\"errorMessages\":[\"Field with id' customfield_xxxxx' and name 'Squad' does not support operation 'add' Supported operation(s) are: 'set'\"],\"errors\":{}}",
            "JsonErrorMessages": "Field with id' customfield_xxxxx' and name '{team-name}' does not support operation 'add' Supported operation(s) are: 'set'"

Cause

The toggle called “Team Multiple Drop-Down” menu which can be found under the Settings > Jira Administration >  Jira Settings > Jira Setup page was set to “Yes” while the Jira custom fields for the team were set to be of type “Select List (single choice)”.

Solution

Since the custom field in Jira is of type “Select List (single choice)”, change the value of the “Team Multiple Drop-Down” menu toggle to “No” and save the change.

To set the toggle “Team Multiple Drop-Down” menu to “Yes”, the Jira custom field needs to be of type “Select List (multiple choices)”.