Summary

When checking the Admin > Jira Setup, the Jira Connector button is not present on the screen.

Environment

Jira Align

Diagnosis

When going to the Admin > Jira Setup, the Jira connector button is not present on the screen, just the name of the current connector, like the below:

Cause

There are 2 possible causes for this problem:

1 - The default configuration for the roles under Admin > Roles > [Role] > Administration > Jira Settings, is marked as Read-Only, like below:

2 - On the Connector settings panel, there are users on the 'Admin' field, and in this case, only they will have access to the button. The field in question is shown below:

Solution

For scenario 1 above, the fix is to remove the Read-Only, under the Role > Administration > Jira Settings, save the role, and ask the user to log out/log in

For scenario 2, the person can be added as an Admin OR remove all the Admin (if left blank, everyone with the right permission can see the button)