Summary

The user is associated with a city but that city is not associated with any region in the admin settings.
While updating any field of a user with the API PATCH operation, even if the user is already set with a Region, it throws the error "Cannot update user with id <xx>. Value for the cityId is invalid"

Environment

Jira Align

Solution

When adding a new City, it’s mandatory to set up a Region.

The Jira Align installation comes with pre-defined cities, but none of them are tied to a Region:

To fix the problem, go to Jira Align Setting > Setup > Cities and add a Region for every city.

You can also create new Regions under Jira Align Setting > Setup > Regions.