BAD Command Argument Error when creating issue via email with Microsoft Exchange
Symptoms
Email are not created as an issue from the IMAP server (Microsoft Exchange). Errors appear such as:
JiraQuartzScheduler_Worker-3 ERROR [service.services.mail.MailFetcherService] Create Issue/Comment Service - ...[...]: Exception: A4 BAD Command Argument Error. 11;
nested exception is:
com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11
javax.mail.MessagingException: A4 BAD Command Argument Error. 11;
nested exception is:
com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11
at com.sun.mail.imap.IMAPMessage.getHeader(IMAPMessage.java:624)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:175)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:56)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)
Cause
The Microsoft Exchange server is installed with Turkish Regional Settings. The uppercase/lowercase conversion from the Microsoft Exchange server to JIRA is not working.
Resolution
Update the Exchange server with English Regional Setting
Last modified on Mar 6, 2025
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