Columns are greyed out in the board - Team managed project

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Summary

Columns in the board on Team managed project is greyed out

Environment

Jira Cloud

Diagnosis

When you go to Project settings >> Board, all columns are greyed out and you will not be able to make any changes. On the same screen you will notice a message

"Workflow updated : It might take a moment for your recent changes to show"


Solution

In order to resolve this problem, please follow the below steps to  refresh the workflow

  • Go to Project settings >> Issue types.
  • Select any one of the issue type >> select edit workflow
  • Make a new change like adding a new transition and save the changes
  • If required you can remove the changes performed on above step and save the changes
  • Project settings >> Board on team managed project should be accessible now
Last modified on Feb 23, 2022

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