Explaning the Ranking when creating issues from Planning Board and from outside of the Planning Board
Platform Notice: Cloud, Server, and Data Center - This article applies equally to all platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When creating issues in Jira, it automatically ranks them at the top or bottom. Why?
Environment
Jira Cloud
Jira Server
Jira Data Center
Solution
When creating issues in Jira, there are a few points that could impact how the issues are ranked after their creation.
Issues that are being created using the Create button can vary if the user was at the Planning View on the Project (e.g. Backlog page) and clicked the button to create from the headers (Blue create button).
Below are the ways that the issue creation could impact the rank:
When creating issues from the Planning View (eg. Backlog)
To check if Enhance my board and backlog feature, you can click on ... on the right side of the board and you should see this information:
With Enhance my board and backlog enabled:
- If no ticket is selected in the Planning View and a new ticket is added, that ticket will appear at the TOP of the backlog. We can confirm this behavior by manually removing the selectedIssue=XXX query string parameter from the Planning View URL and trying to create a new ticket.
With Enhance my board and backlog disabled:
- If no ticket is selected in the Planning View and a new ticket is added, that ticket will appear at the BOTTOM of the backlog. We can confirm this behavior by manually removing the selectedIssue=XXX query string parameter from the Planning View URL and trying to create a new ticket.
When creating issues from a view other than the Planning Board (e.g: Jira Home Page):
- The new ticket does indeed appear at the bottom of the Planning View once we navigate there.
When creating issues from the Planning view with one issue highlighted
- The new ticket will automatically appear underneath whichever ticket is currently selected.
- The issue selected will be highlighted with a soft blue background.
- The URL will have a query string parameter selectedIssue=XXX
- Screenshot below below:
Inline issue creation from Backlog
- Inline issue creation will not have any effect based on the selected issue and it will be always created at the bottom.