HealthCheck: Shared Home
This check tests that each node in the cluster is using the same shared home, by reading & writing to/from a node status file in the shared home directory with relevant metadata in it.
Understanding the Results
|Icon||Result||What this means|
|The health check passed successfully.||There are no problems with the node status file or shared home configuration.|
|Node ||The JIRA shared home is incorrectly configured for the reported node.|
|Node ||The reported node has not made any changes to the shared home directory within the reported number of seconds.|
|The node is not using the correct shared home.|
Check the cluster.properties file in each node's
|The node is not reporting a failure, however the cluster.properties file is correctly configured.|
There are exceptions thrown around permission denied errors in the JIRA logs.
|Run through the Action in Jira server fails with FileNotFoundException KB article to verify the permissions are correctly set.|
Providing Information to Support
In case you are unable to troubleshoot and fix the problem by yourself, please create a support ticket at support.atlassian.com and attach the following information to the ticket:
- Take a Screenshot of the Health Check results.
- Collect a Support ZIP from each of the Data Centre nodes.
- Any collected information from the suggestions in this document.