How Resolution Time is Calculated
As outlined in our docs, the resolution time is the difference between an issue's Resolution Date and Created date.
- What about issues that get re-opened? How is the Resolution time calculated for this situation?
- How are fractions handled? If the resolution time is 4/3 (1.333 days), do we calculate this as 1 or 2 days?
- The Resolution time will be the difference between the latest, most recent Resolution Date and Created date.
- Fractions of time are truncated. For example, the Average resolution of 1.7 days will get truncated to 1 day.