How to Enable Anonymous Issue Submission
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
This article describes how to configure the Jira application so that users can create issues without having to log in.
Configuring Anonymous Issue Reporting in Jira
The possible solutions here can vary depending upon your Jira platform (Cloud vs. Data Center) and your Jira applications in use (Service Management vs. Jira).
Jira Service Management Cloud
It is possible to use the Jira Service Management Widget to allow anonymous users to submit requests directly to that project.
Jira Cloud
Use the issue collector can provide a means for anonymous users to create issues. When configuring the issue collector you will typically need to set a default reporter as a user that has permission to create issues in that project.
Jira Data Center
Using the issue collector is the preferred method to gather anonymous requests. This method is not as complicated to configure nor does it inherently expose the entire project
As an alternative to using an issue collector, you can grant a special group of 'Anyone' access via permissions.
This solution also means all users can browse all issues. To further lock this down the Allow anonymous issue creation but prevent anonymous viewing of issues in Jira KB can be followed.
There are two related actions, configured as per Managing project permissions using the below:
- Allow users to browse and search for issues in the project without logging in.
- Select Public on the Browse Projects permission in the permission scheme for the project.
- Allow users to create issues in that project without logging in.
- Select Public to the Create Issue permission in the permission scheme for the project.
- Set the Reporter in the project's field configuration scheme to optional instead of Required (The steps to do this are in Specifying field behavior, failing to do this will provide an error to anonymous users to specify the reporter).
Any issue created by a user who is not logged in will display 'Anonymous' for the reporter of the issue.