How to remove the "Start typing to get a list of possible matches or press down to select" label from all fields

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

The information in this page relates to customizations in JIRA. Consequently, Atlassian Support cannot guarantee to provide any support for the steps described on this page as customizations are not covered under Atlassian Support Offerings. Please be aware that this material is provided for your information only and that you use it at your own risk.

Also, please be aware that customizations done by directly modifying files are not included in the upgrade process. These modifications will need to be reapplied manually on the upgraded instance.

Problem

For many fields in JIRA there is a default description as a help text with the phrase "Start typing to get a list of possible matches or press down to select". This message will always be above the description added by the user

Diagnosis

This message is hard-coded in JIRA and cannot be removed by the user in the UI

Workaround

As a workaround, you can modify some files in the JIRA install directory to have this message removed for all fields. Notice that this specific message will not appear anymore for any field in JIRA.

Proceed as follow:

These changes do not persist through an upgrade. If an upgrade on JIRA is performed, these changes will need to be re-applied.

  1. Locate the file:  <JIRA-INSTALL>/atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/action/JiraWebActionSupport.properties
  2. Open the file on a text editor and locate the lines

    # Generic
    generic.picker.static.desc = Start typing to get a list of possible matches or press down to select.
  3. Modify the lines to the follow

    # Generic
    generic.picker.static.desc =
  4. Restart your JIRA instance for the changes to take effect

 

Last modified on Nov 2, 2018

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