How to set "keep me logged in" checkbox to disabled by default in Jira Service Desk customer portal?
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
The steps outlined on this article are provided AS-IS. This means we've had reports of them working for some customers — under certain circumstances — yet are not officially supported, nor can we guarantee they'll work for your specific scenario.
You may follow through and validate them on your own non-prod environments prior to production or fall back to supported alternatives if they don't work out.
We also invite you to reach out to our Community for matters that fall beyond Atlassian's scope of support!
Problem
There is no UI option for setting this behavior, but it is possible to achieve this by customizing the Service Management JAR package. Please notice that since this is a customization, this change is not officially supported.
Workaround
This is the JAR that needs to be modified: <jira-home>/plugins/installed-plugins/jira-servicedesk-X.X.X.jar
- Create a temporary folder and extract the jira-servicedesk-X.X.X.jar file there.
- You will need to find the following file cv-login-form.soy, probably at /servicedesk/customer/feature/login/loginform/ folder.
You will need to find and remove the checked=" " atribute in the following content:
<div class="buttons-container"> <div class="buttons"> <input class="aui-button {if $login.googleApps.enabled == false}aui-button-primary{/if} aui-style" type="submit" value="{getText('cv.login.submit.label')}" id="js-login-submit"> <span class="cv-status js-status"></span> </div> <input type="checkbox" class="checkbox remember-login" id="form-remember-login" name="os_cookie" checked=""> <label for="form-remember-login">{getText('cv.login.remember.me')}</label> </div>- Create a new JAR container after modifying the file and name it the same as the original JAR file (e.g. jira-servicedesk-X.X.X.jar).
- Replace the original JAR file on the folder from where it was copied originally with the modified JAR file.
- Restart your Jira Instance.