Jira Service Management Agent unable to "Mention" users in comment
Jira Service Management agent couldn't "user mention" collaborators/agent users in comment field.
- Any Jira Service Management
- Create an issue , or open an existing issue .
Write a comment with mentioning the collaborators/agent user, using the following:
There are no user suggestions, eventhough the user exists in Jira.
In Global Permission settings , Browse User section not included service-desk-agent group .
- By using System Administration role user , go to Global Permission ( g + g , type Global Permission ) . Or go to Jira Administration > System > Global Permission .
- Add service-desk-agents group in Browse User section