JIRA slow and throwing error There was an error getting a DBCP datasource in logs

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

  1. JIRA and Confluence is suddenly very slow.
  2. The CPU load of JIRA is very high
  3. Frequent OutOfMemory and "There was an error getting a DBCP datasource" errors

The following appears in the atlassian-jira.log

 2015-06-23 11:45:15,453 http-apr-8080-exec-10 ERROR user@company.com 691x45x45 jwmp7p xx.xx.xx.x,xxx.x.x.x /rest/quickwatch/1.0/notification/count/unread [NoModule] There was an error getting a DBCP datasource.
java.lang.RuntimeException: Unable to obtain a connection from the underlying connection pool
	at org.ofbiz.core.entity.jdbc.interceptors.connection.ConnectionTracker.trackConnection(ConnectionTracker.java:59)
	at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.trackConnection(DBCPConnectionFactory.java:243)
	at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.getConnection(DBCPConnectionFactory.java:74)
	at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:69)
	at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:146)
	at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:101)
	at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)
	at org.ofbiz.core.entity.jdbc.SQLProcessor.getConnection(SQLProcessor.java:367)
	at org.ofbiz.core.entity.GenericDAO.select(GenericDAO.java:598)
	at org.ofbiz.core.entity.GenericHelperDAO.findByPrimaryKey(GenericHelperDAO.java:97)
	at org.ofbiz.core.entity.GenericDelegator.findByPrimaryKey(GenericDelegator.java:609)
	at org.ofbiz.core.entity.GenericDelegator.findByPrimaryKey(GenericDelegator.java:647)
	at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:448)
	at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:440)
	at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findById(DefaultOfBizDelegator.java:431)
	at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.findById(WrappingOfBizDelegator.java:243)
	at com.atlassian.jira.issue.managers.DefaultIssueManager.getIssue(DefaultIssueManager.java:151)
	at com.atlassian.jira.issue.managers.DefaultIssueManager.getIssueObject(DefaultIssueManager.java:423)
	at com.atlassian.jira.bc.issue.DefaultIssueService.getIssue(DefaultIssueService.java:125)
	at com.atlassian.jira.bc.issue.DefaultIssueService.getIssue(DefaultIssueService.java:118)
	at sun.reflect.GeneratedMethodAccessor634.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:134)
	at com.sun.proxy.$Proxy169.getIssue(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor634.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
	at com.sun.proxy.$Proxy169.getIssue(Unknown Source)
	at com.metainf.jira.plugin.watch.rest.NotificationConverter.convert(NotificationConverter.java:50)
	at com.metainf.jira.plugin.watch.rest.NotificationResource.getCountUnread(NotificationResource.java:175)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
...	
Caused by: org.apache.commons.dbcp.SQLNestedException: Cannot get a connection, pool error Timeout waiting for idle object
	at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:114)
	at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
	at org.ofbiz.core.entity.transaction.DBCPConnectionFactory$1.call(DBCPConnectionFactory.java:247)
	at org.ofbiz.core.entity.transaction.DBCPConnectionFactory$1.call(DBCPConnectionFactory.java:244)
	at org.ofbiz.core.entity.jdbc.interceptors.connection.ConnectionTracker.trackConnection(ConnectionTracker.java:53)
	... 223 more
Caused by: java.util.NoSuchElementException: Timeout waiting for idle object
	at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1134)
	at org.apache.commons.dbcp.AbandonedObjectPool.borrowObject(AbandonedObjectPool.java:79)
	at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
	... 227 more
2015-06-23 11:45:15,453 http-apr-8080-exec-130 ERROR user@company.com 693x1806x29 yyyyyy xx.xx.xx.x,xxx.x.x.x /rest/quickwatch/1.0/notification/count/unread [NoModule] There was an error getting a DBCP datasource.
java.lang.RuntimeException: Unable to obtain a connection from the underlying connection pool
	at org.ofbiz.core.entity.jdbc.interceptors.connection.ConnectionTracker.trackConnection(ConnectionTracker.java:59)
	at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.trackConnection(DBCPConnectionFactory.java:243)
	at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.getConnection(DBCPConnectionFactory.java:74)
	at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:69)
	at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:146)
	at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:101)
	at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)
	at org.ofbiz.core.entity.jdbc.SQLProcessor.getConnection(SQLProcessor.java:367)
	at org.ofbiz.core.entity.GenericDAO.select(GenericDAO.java:598)
	at org.ofbiz.core.entity.GenericHelperDAO.findByPrimaryKey(GenericHelperDAO.java:97)
	at org.ofbiz.core.entity.GenericDelegator.findByPrimaryKey(GenericDelegator.java:609)
	at org.ofbiz.core.entity.GenericDelegator.findByPrimaryKey(GenericDelegator.java:647)
	at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:448)
	at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:440)
	at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findById(DefaultOfBizDelegator.java:431)
	at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.findById(WrappingOfBizDelegator.java:243)
	at com.atlassian.jira.issue.managers.DefaultIssueManager.getIssue(DefaultIssueManager.java:151)
	at com.atlassian.jira.issue.managers.DefaultIssueManager.getIssueObject(DefaultIssueManager.java:423)
	at com.atlassian.jira.bc.issue.DefaultIssueService.getIssue(DefaultIssueService.java:125)
	at com.atlassian.jira.bc.issue.DefaultIssueService.getIssue(DefaultIssueService.java:118)
	at sun.reflect.GeneratedMethodAccessor634.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:134)
	at com.sun.proxy.$Proxy169.getIssue(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor634.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
	at com.sun.proxy.$Proxy169.getIssue(Unknown Source)
	at com.metainf.jira.plugin.watch.rest.NotificationConverter.convert(NotificationConverter.java:50)
	at com.metainf.jira.plugin.watch.rest.NotificationResource.getCountUnread(NotificationResource.java:175)
...
Caused by: org.apache.commons.dbcp.SQLNestedException: Cannot get a connection, pool error Timeout waiting for idle object
	at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:114)
	at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
	at org.ofbiz.core.entity.transaction.DBCPConnectionFactory$1.call(DBCPConnectionFactory.java:247)
	at org.ofbiz.core.entity.transaction.DBCPConnectionFactory$1.call(DBCPConnectionFactory.java:244)
	at org.ofbiz.core.entity.jdbc.interceptors.connection.ConnectionTracker.trackConnection(ConnectionTracker.java:53)
	... 222 more
Caused by: java.util.NoSuchElementException: Timeout waiting for idle object
	at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1134)
	at org.apache.commons.dbcp.AbandonedObjectPool.borrowObject(AbandonedObjectPool.java:79)
	at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
	... 226 more

Cause

Third party plugin called Bug Watcher Notification is causing this issue.

Resolution

Resolutions are ways to fix problems in the application once and for all, generally these wouldn't be hacky solutions.

Last modified on Apr 25, 2023

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