JIRA Software Kanban board does not show all Issues
Some issues are not displayed on a Kanban Board even though they are displayed in the filter that is being used in the board when viewed directly in the Issue Navigator.
- Navigate to the General Configuration of the Kanban board (Agile > "Your Kanban Board" > Board > Configure > General).
- Verify if the Kanban board sub-filter is being used.
- Append the sub-filter to the Filter Query in the Issue Navigator and verify if the issue is still displayed.
- If it is no longer displayed, please refer to the Cause and Workaround sections below.
By default all Kanban boards have the following sub-filter, which will prevent any issues without a Fix Version field to be hidden from the board:
fixVersion in unreleasedVersions() OR fixVersion is EMPTY
This happens because any fields that are hidden as per Hiding or showing a field in a issue type are not considered for search results, and in this example the fixVersion is not empty nor unreleased as it doesn't exist for this project/issue type.
If the problem is happening due to a hidden field, you can:
Adjust the Kanban board sub-filter to not consider the fixVersion for these particular issues. For example:
fixVersion in unreleasedVersions() OR fixVersion is EMPTY OR (project = MyProject AND type = 'Sub-task')
Or make the field available for the project as in Hiding or showing a field and re-index JIRA.
If the problem is happening due to other search criteria, adjust the Kanban board sub-filter so it won't filter out those issues.