JIRA upgrade fails due to BridgedDirectoryUser cannot be cast to com.atlassian.jira.user.ApplicationUser
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
- JIRA upgrade fails
- XML Restore fails
- Indexing fails
The following appears in the atlassian-jira.log:
2013-07-15 12:29:52,117 JiraImportTaskExecutionThread-1 ERROR optimus 748x177x1 14f67yj 192.168.1.118 /secure/admin/XmlRestore.jspa [jira.bc.dataimport.DefaultDataImportService] Error importing data: java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.ClassCastException: com.atlassian.jira.user.BridgedDirectoryUser cannot be cast to com.atlassian.jira.user.ApplicationUser
java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.ClassCastException: com.atlassian.jira.user.BridgedDirectoryUser cannot be cast to com.atlassian.jira.user.ApplicationUser
at com.atlassian.jira.index.FutureResult.await(FutureResult.java:35)
at com.atlassian.jira.index.CompositeResultBuilder$CompositeResult.await(CompositeResultBuilder.java:82)
at com.atlassian.jira.issue.index.DefaultIndexManager.doIndexIssuesInBatchMode(DefaultIndexManager.java:857)
at com.atlassian.jira.issue.index.DefaultIndexManager.doStopTheWorldReindex(DefaultIndexManager.java:827)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:337)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:303)
at com.atlassian.jira.issue.index.DefaultIndexManager.activate(DefaultIndexManager.java:283)
...
... 28 more
Diagnosis
An incompatible version of JIRA Watcher Field Plugin is installed.
Cause
Incompatible version of JIRA Watcher Field Plugin
Resolution
- Update Add-On to version compatible with JIRA 6.x
OR
Uninstall Add-On