JIRA upgrade fails due to BridgedDirectoryUser cannot be cast to com.atlassian.jira.user.ApplicationUser

Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.

Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

  • JIRA upgrade fails
  • XML Restore fails
  • Indexing fails

The following appears in the atlassian-jira.log:

2013-07-15 12:29:52,117 JiraImportTaskExecutionThread-1 ERROR optimus 748x177x1 14f67yj 192.168.1.118 /secure/admin/XmlRestore.jspa [jira.bc.dataimport.DefaultDataImportService] Error importing data: java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.ClassCastException: com.atlassian.jira.user.BridgedDirectoryUser cannot be cast to com.atlassian.jira.user.ApplicationUser
java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.ClassCastException: com.atlassian.jira.user.BridgedDirectoryUser cannot be cast to com.atlassian.jira.user.ApplicationUser
at com.atlassian.jira.index.FutureResult.await(FutureResult.java:35)
at com.atlassian.jira.index.CompositeResultBuilder$CompositeResult.await(CompositeResultBuilder.java:82)
at com.atlassian.jira.issue.index.DefaultIndexManager.doIndexIssuesInBatchMode(DefaultIndexManager.java:857)
at com.atlassian.jira.issue.index.DefaultIndexManager.doStopTheWorldReindex(DefaultIndexManager.java:827)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:337)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:303)
at com.atlassian.jira.issue.index.DefaultIndexManager.activate(DefaultIndexManager.java:283)
...
... 28 more

Diagnosis

An incompatible version of JIRA Watcher Field Plugin is installed.

Cause

Incompatible version of JIRA Watcher Field Plugin

Resolution

  • Update Add-On to version compatible with JIRA 6.x

OR

  • Uninstall Add-On

Last modified on Jan 16, 2025

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