Not able to delete Attachments on a JIRA issue

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

As mentioned in this article,  If the attachment was added to the issue by a comment or field, it can’t be deleted from the attachment panel. If that’s the case, find the field or comment the attachment was added to and delete it from there.

Deleting a comment with an attachment removes the attachment from the whole issue. If someone has copied the attachment from one comment to another, it will also delete from the second comment.

Environment

Jira Cloud

Diagnosis

When we hover the tooltip on the "Eye" of attachment, we see the below message.

  • When an attachment is Added by Comment or Description: Go to the comment with this Attachment.
  • When an attachment is Added using a Custom field: You can find this attachment in the custom field field



Solution

In case of attachment being added as comment you can find the comment and remove the attachment from there, however, if the attachment is added using a custom field we need to find the associated custom field by following the steps mentioned below.



Last modified on Mar 8, 2024

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