Summary

For example, the Sprint burndown chart information under the Insights report Jira board

• Error: We couldn't load these details. Try refreshing and if that doesn't fix it contact support

Environment

Jira Cloud

Diagnosis

How to review

Review if the Board ID is present, you can use rest API Get sprint

End point: GET  https://your-domain.atlassian.net/rest/agile/1.0/sprint/{sprintID}

• Hint, you can use the endpoint directly on the browser

Expected result if there is the board ID

{"id":5,"self":"https://your-domain.atlassian/rest/agile/1.0/sprint/5","state":"future","name":"SDT Sprint 1","createdDate":"2023-08-16T11:23:25.298Z","originBoardId":16}

OriginBoardID is missing like in the example below

{"id":5,"self":"https://your-domain.atlassian//rest/agile/1.0/sprint/5","state":"future","name":"SDT Sprint 1","createdDate":"2023-08-16T11:23:25.298Z"}

How to retrieve the Sprint ID?

Use the below JQL to identify the sprint id by typing the name of the sprint, you will see also the ID as per screenshot below.

Cause

When sprint is missing the origin board id, can cause anomaly on some functionality on Insights report Jira board

This typically happens when the board where there was an issue in the sprint has been deleted, and an example to replicate

Initiate and launch a sprint on Board A, and add an issue from Board B to this sprint (Sprint in Board A).

•  The Sprint burndown details can also be viewed under the Insights feature on Board B. 

Remove Board A.

Solution

The Sprint orphan of the board ID needs to be mapped, to figure out the board ID you can go to “Active Sprint” and take a look at the URL - In the example below board ID is 32

To Update the board ID on the sprint this rest API Partially update sprint

Endpoint: POST https://your-domain.atlassian.net/rest/agile/1.0/sprint/{sprintID}

• Explain under diagnosis above how to retrieve the sprint ID

Payload 

{

    "originBoardId": 32

}

Curl command line

curl -X POST \

  -H "Content-Type: application/json" \

  -u your-email@example.com:your-api-token \

  --data '{

    "originBoardId": 32

  }' \

  "https://your-domain.atlassian.net/rest/agile/1.0/sprint/{sprintID}"