Startup check: providing logs for support

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.

If you're unable to fix a problem and need to contact support, our team will be able to help you faster if you attach a copy of your Jira logs with the support request. 

If Jira is still running:

  1. Go to > System > Troubleshooting and support tools
  2. Select Create support Zip and follow the instructions to download a copy of your Application logs and Tomcat logs

If Jira is not running:

  1. Go to <home-directory>/logs and take a copy of the Jira application logs.
  2. Go to <installation-directory>/logs and take a copy of the Tomcat logs. 

You can find the location of your Jira home directory in  <installation-directory>/atlassian-jira/WEB-INF/classes/jira-application.properties.

You can also create support requests via REST.  See Create a support zip using the REST API in Server applications or Create a support zip using the REST API in Data Center applications.

See Useful log files in Jira to find out more about Jira logs. 

Last modified on Nov 22, 2022

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