Startup check: providing logs for support
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
If you're unable to fix a problem and need to contact support, our team will be able to help you faster if you attach a copy of your Jira logs with the support request.
If Jira is still running:
- Go to
> System > Troubleshooting and support tools. - Select Create support Zip and follow the instructions to download a copy of your Application logs and Tomcat logs.
If Jira is not running:
- Go to
<home-directory>/logand take a copy of the Jira application logs. Go to
<installation-directory>/logsand take a copy of the Tomcat logs.
You can find the location of your Jira home directory in <installation-directory>/atlassian-jira/WEB-INF/classes/jira-application.properties.
You can also create support requests via REST. See Create a support zip using the REST API in Server applications or Create a support zip using the REST API in Data Center applications.
See Useful log files in Jira to find out more about Jira logs.