The Clone Link Type 'Cloners' Does Not Exist Due to Missing Property
Platform Notice: Data Center and Cloud By Request - This article was written for the Atlassian data center platform but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When attempting to clone an issue, the following error is generated in the logs (either catalina.out or atlassian-jira.log):
WARN [web.action.issue.CloneIssueDetails] The clone link type 'Cloners' does not exist.
And the following appears in the browser:
Cause
When you clone an issue, JIRA attempts to link the original issue and the cloned issue. JIRA queries the property file for the jira.clone.linktype.name setting. By default, this setting will be 'Cloners'.
- If this property is unset, JIRA will not create a link between the original and clone issues.
- If this property is set, JIRA will use the pre-existing link type with the specified name as the link type. If a link type with this name does not exist, a link is not created between the original and clone issues.
- If the link has been renamed, the property will need to be updated automatically. There is an improvement request for this under JRA-13976 - Getting issue details... STATUS .
The link type with the name specified in the properties file should be created before creating clone issues if linking is required. See Cloning an Issue for more details.
Resolution
- Add the
jira.clone.linktype.nameproperty as the name of the clone type as in Edit the jira-config.properties file in Jira server. If the property is renamed, only this step is required. - Manually create a link type in JIRA called 'Cloners' if it does not already exist.
If this is a Cloud Instance:
- Choose
> System. Select Issue Features > Issue Linking to open the Issue Linking page. - In the 'Add New Link Type' form at the end of the page:
- Enter 'Cloners' in the Name text field.
- Enter 'Clones' in the Outward Link Description text field.
- Enter 'is cloned by' in the Inward Link Description text field.
- Delete the original link type named 'Clones'.