Summary

The option to delete the card/work item(issue) on the Board  is not available despite having the appropriate permissions to perform deletions.

Environment

Jira Cloud

Diagnosis

After clicking on the three dots of a card on the Kanban Board, the delete button does not appear. However, if the same work item is opened in a separate window, the delete button is visible.

Cause

If the board filter query includes several projects, and the user lacks the permission to delete issues in one of those projects, they will not see the delete option on the board. The system checks permissions across all projects included in the Board filter, rather than considering the specific project.

Board Filter query:

Solution

If multiple projects are present in the Board filter, the user must have the delete issue permission in all projects to see the delete option.