Unable to add, edit or delete a comment when issue is in a specific status
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Unable to add, edit or delete a comment when the issue is in a specific status
Environment
Jira Software Cloud
Diagnosis
- The users are unable to add, edit or delete comments on a few issues (probably belonging to the same status)
- The user has the required permissions related to comments in the project permission scheme.
- When trying to add, edit or delete a comment, a pop-up error message appears
"Error message: "We couldn't save your comment"" It might be empty or have invalid formatting. If you cop-pasted, try removing the formatting and adding it directly in the editor.
- Generate the HAR file, we notice the below exception
{
"errorMessages": [
"You can not delete the comment as the issue is in a non-editable workflow state."
],
"errors": {}
}
Solution
- Navigate to the specific issue type workflow in a project setting and the specific status in which the issue is when the error is encountered.
- Check properties and confirm that the jira.issue.editable property set with value False. To fix the issue, either delete the property or set the value as True