Unable to add, edit or delete a comment when issue is in a specific status

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

 

Summary


Unable to add, edit or delete a comment when the issue is in a specific status

Environment

Jira Software Cloud

Diagnosis

  • The users are unable to add, edit or delete comments on a few issues (probably belonging to the same status)
  • The user has the required permissions related to comments in the project permission scheme.
  • When trying to add, edit or delete a comment, a pop-up error message appears

"Error message: "We couldn't save your comment"" It might be empty or have invalid formatting. If you cop-pasted, try removing the formatting and adding it directly in the editor.

  • Generate the HAR file, we notice the below exception

{

"errorMessages": [

"You can not delete the comment as the issue is in a non-editable workflow state."

],

"errors": {}

}

Solution

  • Navigate to the specific issue type workflow in a project setting and the specific status in which the issue is when the error is encountered.
  • Check properties and confirm that the jira.issue.editable property set with value False. To fix the issue, either delete the property or set the value as True



Last modified on Dec 4, 2024

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