Unable to Add JIRA Add-on - Cannot Make atlassian-addons-admin an Administrator Group

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Unable to add new Add-ons to JIRA Cloud; receiving an error indicating:

An error occurred while installing the add-on.  Refer to the logs for more information.


JIRA Logs show:

Caused by: com.atlassian.plugin.connect.plugin.usermanagement.ConnectAddOnUserInitException: Group 'atlassian-addons-admin' already exists and is NOT an administrators group. 
Cannot make it an administrators group because that would elevate the privileges of existing users in this group. 
Consequently, add-on users that need to be admins cannot be made admins by adding them to this group and making it an administrators group. Aborting user setup.


The atlassian-addons-admin group exists within the environment but was removed from the JIRA Administrators Global Permission. 


Add the atlassian-addons-admin group back to the JIRA Administrators Global Permissions

  • Choose  > System > Global Permissions
    • Alternatively: g+g > Global Permissions
  • Under Add Permissions:
    • Select Permission: JIRA Administrators
    • Select Group: atlassian-addons-admin
    • Click Add

Last modified on Feb 26, 2016

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