Unable to see tabs on screens for some users

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This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.

Problem

When viewing or editing a screen, some users might not be able to view the tabs for that screen but other users with similar permissions/groups/roles can still view the tabs.

For example, some users are able to view the following tabs on the screen:

But for certain users, they will not be able to view the tabs:

Cause

There are custom scripts designed to hide the fields/tabs on the field configuration. Note that custom scripts fall under customization in the Atlassian Support Offerings therefore Atlassian Support would not be able to assist in making the script work as you intended it to be.

Diagnose

  1. Run the following SQL query in your database to validate if you have any fields with custom scripts to hide the field:

    select id, fieldidentifier, description from fieldlayoutitem where description like '%.hide%';
  2.  Go to the Field Configuration Scheme > Edit > Look for the missing fields that were supposed to appear on the tab and check for custom scripts
    • Below is an example on how the custom script might look like:
script type="text/javascript">
(function($) {
    AJS.toInit(function(){
        // init on load
        AJS.$("#qf-field-picker-trigger").hide();
    })
    JIRA.bind(JIRA.Events.NEW_CONTENT_ADDED, function (e, context) {
        // init on refresh
        AJS.$("#qf-field-picker-trigger").hide();
    });
})(AJS.$);
</script>

Resolution

Remove the custom scripts to allow the affected users to be able to view the tabs again.

Last modified on Mar 3, 2017

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