I don't know how to do something 

1. Search Atlassian Community.

2. Raise a support request.

Something isn't working

1. Search Atlassian Community.

2. Raise a feature request.

If you've identified a bug but don't need further assistance, raise a  a support request.

I don't like the way something works 

• Raise a suggestion.

Something else?

• If you need help with something else, raise a support request*.

 * Include as much information as possible to help our support team resolve your issue faster.

About our help resources

Atlassian Support 

You need to log in using your Atlassian account before you can raise support requests. 

For information on our general support policies, including support availability, SLAs, bugfixes, and more, see Atlassian Support Offerings. Note, you'll find anything security-related at Security @ Atlassian.

Atlassian Community

Atlassian Community is our official application forum. Atlassian staff and Atlassian users contribute questions and answers to this site.

You may be able to find an answer immediately on Atlassian Answers, instead of having to raise a support request. This is also your best avenue for help if: 

• you are trying to perform an unsupported operation, or 
• you are developing an add-on for Jira Software.

Atlassian issue tracker 

Our official issue tracker records our backlog of bugs, suggestions, and other changes. This is open for the public to see. If you log in with your Atlassian account, you will be able to create issues, comment on issues, vote on issues, watch issues, and more.

Tip: Before you create an issue, search the existing issues to see if a similar issue has already been created.