Summary

Learn what to do when your migration plan disappears from the Jira Cloud Migration Assistant (JCMA) Migration Dashboard.

Overview

Migration plans that were created disappeared from the JCMA Migration Dashboard, and you can see the following error in the atlassian-jira.log file:

ERROR  /rest/migration/latest/plan [c.a.j.m.plan.rest.PlanRepositoryExceptionMapper] Error occurred when working with plans
com.atlassian.jira.migration.plan.rest.FetchPlanListException: Error occurred when trying to fetch plan list
	at com.atlassian.jira.migration.plan.rest.PlanResource.listPlans(PlanResource.kt:302)
	...
Caused by: java.util.concurrent.ExecutionException: com.atlassian.jira.migration.httpclient.exceptions.UnexpectedStatusCodeException: Received an unexpected status code; expected [200], but received 401 {"code":401,"message":"Unauthorized"}

Solution

Execute the following steps on the Jira On-Premise:

1. Check if any changes occurred on the firewall on the server that blocks Atlassian IPs (Refer to IP address and domains of Atlassian for reference).
2. Clear Jira's plugin cache.
3. Create a new migration plan with a Renewed Authentication token to the destination site.
4. Go back to the JCMA Migration Dashboard and verify if the missing plans can be found.