Problem description

Currently, when using the Created vs. Resolved chart gadget in a dashboard, it doesn't display closed tickets for Team-managed projects.

Cause

This behavior occurs because the Created vs. Resolved chart uses the Resolution field to identify whether an issue has been resolved. However, the Resolution field is not available for Team-managed service management projects.

We have existing feature requests for this case:

• JRACLOUD-75467 - Getting issue details... STATUS

• JSDCLOUD-8523 - Getting issue details... STATUS

Solution

There are two alternatives to display the Created vs Resolved information in a Dashboard:

First alternative:

You can use the Reports functionality under the Team-managed service project with the Created and Done series.

To create a report, please follow the steps below:

1. From your Team-managed service project, select Reports > New report > Enter a report name

2. Click Add series > In Series field, select Created > Enter a Label, Color, and if necessary a Filter by

3. Click Add

4. Then, click Add series > In Series field, select Done > Enter a Label, Color, and if necessary a Filter by

5. Click Add > Click on Create to save your report

After that, you can display the report information in your dashboard by using the Service project report gadget and selecting your team-managed project and the newly created report.

You can see more details about reports in the following document:

• Visualize trends with reports in team-managed projects

Second alternative:

You can use an automation rule to set the Resolution field in Team-managed projects. The document below contains the steps to create the automation rule:

• Set Resolution Field for Team Managed Project Jira Issues

To set the resolution for the existing resolved tickets, you can also use an automation rule. To do that, please follow the steps below:

1. Go to Project settings > Automation > Create rule

2. As Trigger, select Scheduled > Check the box 'Run a JQL search and execute actions for each issue in the query'

3. Fill in with the below query to find all issues resolved in the project without resolution > Next

   project = "Enter the project name" and statusCategory = Done and resolution is EMPTY

4. Select THEN: Add an Action > Edit issue > Select Resolution field > Select a value > Next

5. Turn the rule on

6. Then, you can select ••• in the top right > 'Run rule', to run the rule immediately > After that, you can disable the rule.

More details about automation rules can be found in the document below:

• Jira Cloud automation