Administering service projects
Welcome to the source of truth for Jira Service Management administrator knowledge and power.
This section is for Jira Service Management project administrators. You're in the right place if you're the one who adds agents and sets up your service project. If you're new to Jira Service Management, check out our getting started guides.
Get started
Here are some pages to get you started:
- Managing access to your service project
- Configuring the customer portal
- Receiving requests by email
- Setting up service project users
- Setting up queues for your team
- Automating your service project
- Managing service project notifications
- Setting up request types
- Service Level Agreements (SLAs) overview
- Setting up approvals
- Setting up service project reports
- Default service project configuration
- Using Jira applications with Confluence
Last modified on Jun 15, 2022
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