Tutorial: How Jira issues affect Insight objects (ITSM)

Let's dive into how to create a sample IT Service Management (ITSM) project and use it to automate and simplify a typical ITSM problem.

In this tutorial, you'll use the ITSM template, pre-populated with sample data, issue types (incident, problem, change) to see an end-to-end ITSM process. You'll also see how Insight functions can work with Jira workflows and affect objects when a related issue is transitioned through a workflow.

In this tutorial

Here are all the steps you'll follow in this tutorial:

• 1. Create an ITSM project
• 2. Create an incident
• 3. Work on the problem
• 4. Work on the change