Jira Service Management Support

This tutorial will guide you through the most important aspects of Insight, essentially taking your from zero to hero. Here's what you'll learn:

Create a basic object schema
Create object types
Add attributes to object types
Create objects for each object type
Link your object schema to a Jira project
Add your objects to Jira issues

Before you begin

The tutorial takes you through all the basic actions you'll need to know about in Insight. This, however, has some disadvantages:

You'll be adding custom fields to screens in Jira, which requires admin permissions.
You'll be creating object types, attributes, and objects manually, which might take some time.

If you don't have sufficient permissions (but can create projects) or want to see a schema pre-filled with data, you can also try the ITSM tutorial that uses sample data to create a nice object type schema.

In this tutorial

Here are all the steps you'll follow in this tutorial:

Jira Service Management Support

Products

Jira Software