5. Add approvals to your workflow

Every change should be approved and accounted for. In this step, we’ll show you how to add approvers to your workflows. We’ll use approvers from Assets objects (people responsible for your assets) and Jira users (CAB and change managers), and we’ll add them to two workflow steps.

Add approvals to your workflow

To add an approval:

  1. In your project, go to Project settings > Workflows.

  2. Select your change workflow and edit it.

  3. Select the right workflow steps, as described in the next sections. You’ll do it separately for the Approving and CAB review steps.

  4. Select Add approval, and click Configure next to it. 

Workflow step: Approving

This workflow step is only used by Normal changes. It’s an initial review by change managers and asset owners that are overseeing changes made to production services.

Configure approval for the Approving step in the following way:

FieldValue
Get approvers from

User picker field

  • Custom field: Change managers

Insight object field

  • Custom field: Affected object

  • Attribute: Owner

Consider approved afterUp to you, usually 1 or 2 approvals are enough.
Transition when approved

Awaiting CAB review

Note: Not all teams are using CAB reviews and we also treat it as an optional step. If you’d like to omit it, you can set this transition to Ready for implementation.

Transition when declinedDecline

Workflow step: CAB review

This workflow step is only used by Normal changes. It’s a thorough review by Change Advisory Board (CAB) to assess the change and reduce the potential risk.

Configure approval for the CAB review step in the following way:

FieldValue
Get approvers from

User picker field

  • Custom field: CAB

Consider approved afterUp to you, usually 1 or 2 approvals are enough.
Transition when approvedReady for implementation
Transition when declinedDecline

Result

Here’s a sample change request with approvals, in two different workflow steps that you configured:


Approving

CAB review

Next steps

When you’re ready, go to 6. Create and update automation rules.

Last modified on Dec 7, 2022

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