• Products
  • Resources
  • Search
  • Log in
    • View account
    • View requests
    • Log out
  • ...

Products

  • Jira Software

    Project and issue tracking

  • Jira Service Desk

    Service desk and customer support

  • Jira Core

    Manage any business project

  • Confluence

    Document collaboration

  • Bitbucket

    Git code management

See all

Resources

  • Community

    Answers, support, and inspiration

  • System Status

    Cloud services health

  • Marketplace

    Product apps

  • Billing and licensing

    Frequently asked questions

  • Suggestions and bugs

    Feature suggestions and bug reports

  • Log out
  • Log in to account
  • Contact support
  • Evaluator Resources
  • University
  • Migration Hub
  • GDPR guides
  • Enterprise Services
  • Atlassian Partners
  • Developers
  • User Groups
  • Atlassian.com
  • Page

  • View in Confluence
  • Edit Page
  • Viewport

  • Manage Viewport
  • Confluence

  • Dashboard
  • Space Directory
  • People Directory
Stash Knowledge Base

Documentation

  • Stash Technical Alerts
  • Troubleshooting Git
    • Cygwin Git hangs on entering password
    • Git command returns "not found" or error code 404
    • Git commands return error code 501
    • Git commands return error code 503
    • Git push returns error code 402
    • Git push returns error code 403
    • Git Push Fails - fatal: The remote end hung up unexpectedly
    • Wrong Git Clone URL When Using Proxy
    • Unable to clone Stash Repository with HTTP transport over haproxy using Windows Git clients
    • Forking JVM: error=12, Cannot allocate memory or error=12, Not enough space
    • Git was not found on the PATH for Stash
    • Stash always shows incorrect Merge Conflict in PRs
    • Can't access Stash with Git - Issuer certificate is invalid
    • Git Commands Return Error Code 400
    • Perl validation fails on startup with 'Filename too long' or 'CreateProcess error=267'
    • Permission denied on Git config file
    • Strange Characters in the Author Column for Commits History
    • REMOTE HOST IDENTIFICATION HAS CHANGED when accessing Stash git repo over ssh
    • Unable to connect to Stash
    • Authentication Fails when Integrating Stash with Github for Windows GUI Client
    • User Configured pre-receive or post-receive Hooks Break After Upgrading Stash
    • Unable to Push to Stash Repository
      • 'receive-pack' timed out on server.fatal: The remote end hung up unexpectedly
    • 500 Error Upon Accessing Any Stash Repository
    • Pull Requests Not Reflecting Changes Pushed to Remote Branch After an Upgrade
    • Git Operations Fail - Permission denied - publickey
    • 500 errors when opening a file or the commit list when mailmap is used.
    • Repository is not updated by pushing content immediately after its creation
    • error: gnutls_handshake() failed: A TLS warning alert has been received.
    • Git SSH push timeout on large changes
    • Git Push fails with 'receive-pack did not complete' error in the logs
    • git upload-archive archiver died with error
    • Git push fails - client intended to send too large chunked body
    • Detached heads are not currently supported
    • Git clone fails with SSL routines:SSL23_GET_SERVER_HELLO
    • error: RPC failed result=22 - Push to Stash fails
    • Can't clone or pull due to a git outbound proxy
    • Error: Unpack Failed: Unpack-objects Abnormal Exit
    • Git Push Failed to Write
    • Pre-receive hook declined when pushing large number of tags
    • This push is too large to process when pushing large amount of data
    • Git clone error - could not read Password
    • Illegal character in path with Git Submodules
    • Git Clone Fails - error: RPC failed; result=56, HTTP code = 200
    • SSH not working after Stash upgrade
    • Git Commands Return Fatal: Authentication Failed
    • error: git-upload-pack died of signal 13
    • java.lang.OutOfMemoryError: Unable to Create New Native Thread
    • java.io.IOException: The specified network name is no longer available
  • Troubleshooting Installation
    • 'Address already in use' when Starting up Stash
    • After Configuring Stash with SSL, Application Won't Start
    • All Repositories Appear Empty After an Upgrade
    • A soft-locked cache entry was expired by the underlying Ehcache
    • Both old and new directory exist
    • Change atlassian.recovery.password when installed as a Windows service
    • Change STASH_HOME when installed as a Windows service
    • ClassNotFoundException: javax.servlet.ServletContext When Starting Stash WAR in Tomcat 7
    • Git 1.7.1 is Not Supported by Stash
    • Harmless checkThreadLocalMapForLeaks messages on catalina.out
    • How to run Stash over HTTPS with a Personal Information Exchange (PFX) keystore
    • Invalid Java location
    • java: not found during Stash startup
    • LDAP Groups are not being populated with users using FreeIPA
    • libgcc_s.so.1: cannot open shared object file: No such file or directory
    • Login and session conflicts with multiple Atlassian applications
    • Manage add-ons - An unexpected error has occurred. Please refer to the logs for more information.
    • object directory does not exist - Git operations fail after upgrade or STASH_HOME update
    • OpenJDK 64-Bit Server VM is an unsupported JVM
    • Push Causes Pre-Receive Hook Declined When Running Windows Server on XenServer
    • Sending email fails due to 501 Syntax: HELO hostname error
    • SpringMVC dispatcher could not be started
    • SSH server fails to start on AWS EC2 instance
    • stash.git.notfound error during installation
    • Stash as a service and the database as currently configured is not accessible error
    • Stash console output: INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found
    • Stash Doesn't Start Due to java.lang.UnsatisfiedLinkError
    • Stash does not start - After upgrade due to ClassNotFoundException org.apache.catalina.core.JasperListener
    • Stash Does Not Start - No fonts found
    • Stash does not start - No such file or directory
    • Stash failed to Start due to Required plugin failed to start
    • Stash fails to start: Perl does not seem to be installed
    • Stash fails to start - BASEDIR environment variable is not defined
    • Stash fails to start - Missing column
    • Stash fails to start on 64-bit Windows with error 'tc-native-1.dll: Can't load IA 32-bit .dll'
    • Stash Fails To Start on Windows, Please add git version 1.7.6 or higher to the PATH
    • Stash Fails to Start - SEVERE: Error listenerStart
    • Stash fails to start - The Spring WebApplicationContext could not be started - Unresolved constraint in bundle
    • Stash fails to start - UnsupportedDirectoryOverrideException
    • Stash Fails to Startup after installation when Running on OpenJDK
    • Stash Fails to Start Up with java.net.UnknownHostException Exception
    • Stash fails to start when the current locale is Turkish
    • Stash fails to start with org.apache.catalina.core.ContainerBase.startInternal A child container failed during start
    • Stash Fails to Start with the Reference to Entity "ABC123" Must End with the ';' Delimiter Error
    • Stash hangs right after it starts
    • Stash Home [<STASH_HOME>] cannot be created
    • Stash Installer fails on Windows 2000
    • Stash Install or Upgrade Fails: Error validating Perl
    • Stash logo displays localhost
    • Stash requires a case-sensitive database, but the target database is case-insensitive.
    • Stash service (64-bit) fails to start - not a valid Win32 application
    • Stash service installed as "STASH" instead of "Atlassian Stash" and fails with code 4
    • Stash Stuck at Empty Repository Screen after Push When Running Windows Server on XenServer
    • Stash Upgrade Fails with: tables whose names collide with Stash
    • Stash Upgrade Fails with 'Permission Denied' Error
    • Stash Upgrade Fails with "Table already exists" Error
    • Stash Upgrade Fails with (Permission denied) Exception
    • Stash Windows service fails to start - The system cannot open the file
    • The database, as currently configured, is not accessible
    • The Spring WebApplicationContext could not be started
    • Unable to access server on fresh install on Linux
    • Unable to access Stash during installation
    • Unable to start Stash, with message function: not found
    • Upgrading your Stash home directory for Stash 3.2 manually
    • White/blank screen after upgrade
    • Windows service launches old version after upgrade
  • Troubleshooting JIRA Integration
    • "There is no application type 'stash' installed." when trying to create an application link
    • <REPO_NAME> is already indexing, ignoring second indexing request
    • Application Link (Source tab via OAuth) fails in JIRA after Stash upgrade
    • Application Link between Stash and JIRA fails due to systems clock not being synchronized
    • Application Link fails with No application link found with the id
    • Application Link Fails with the string error on a red banner
    • Application Stash seems to be offline in JIRA after creating an application link to Stash
    • Can't create Application Links. No response was received from the URL you entered
    • Can't display issues
    • Capabilities Warning Applications with flagged capabilities may be offline or older versions
    • CertificateTooOldException when Configuring Trusted Application Link
    • Connecting Stash to JIRA for User Management Fails
    • Failing to push into repository or managing branch permissions after upgrade
    • Git Commits Are Not Linking to JIRA Tickets Due to Corrupted Indexes
    • Integrating with custom JIRA issue key
    • Issues column on Commit tab of repositories does not show link to JIRA issue keys
    • JIRA issue Source tab displays No related source found
    • JIRA Source Tab Not Working
    • OAuth is the only one tab that is displayed for an Application Link
    • Oracle exception when creating AppLinks setCharacterStream
    • Problem creating an Application Link from JIRA to a HTTPS Stash (or vice-versa)
    • Stash does not link commit to JIRA after setting custom JIRA issue key regex
    • Stash HTTPS request is redirecting back to HTTP URL during application links creation
    • Trusted Application Authentication IPv6 Exception
  • Troubleshooting Performance
    • Checking the number of established connections on Stash webserver.
    • git push fails - Out of memory, malloc failed
    • Git push operations extremely slow on Windows
    • High CPU usage caused by Stash
    • Potential performance impact of embedded Crowd directory ordering
    • RejectedExecutionException
    • SSH Fail Intermittently due to upload-pack: Resource temporarily unavailable
    • Stash become unresponsive with "Hazelcast instance is not active"
    • Stash crashes due to java.lang.OutOfMemoryError PermGen Space Error
    • Stash is reaching resource limits
  • Troubleshooting Project Management
    • Projects are not listed out
    • When deleting a project, Server Unreachable message appears
  • Troubleshooting User Management
    • <User> cannot be deleted; they belong to a read-only directory.
    • Cannot Login to Stash Using External User Account After Moving JIRA/Crowd Server
    • Configure Gravatar URLs in Stash
    • Could not retrieve SSO Configuration when integrating Stash with Crowd
    • Creating new users fails when Delegated LDAP is configured with Stash
    • Crowd Synchronization Fails with Integrity Constraint Violation
    • Directory server synchronization failed
    • LDAP Error Code 32
    • LDAP Error Code 49
    • SizeLimitExceededException when integrated with LDAP
    • SSLHandshakeException - unable to find valid certification path to requested target
    • Stash displays 404 j_stash_security_check after User Directory modifications
    • Stash throws 500 error when attempting to edit an External User Directory
    • Synchronization with LDAP Server Fails with PartialResultException
    • Unable to Add Crowd User to Local Stash Group
    • Unable to add Global permissions to groups
    • Unable to connect to JIRA for authentication - Forbidden 403
    • Unable to find the username of the principal
    • Unable to login into Stash after turning on Crowd integration
    • Unable to sync crowd user directory - query did not return a unique result
    • Users can't access Stash due to Google Apps For Crowd plugin in Crowd
  • Miscellaneous
    • 500 Error Stash and MySQL database
    • An error occured is shown every time users see a Pull Request
    • an error was encountered while retrieving plugin details
    • Application links missing, and log reports an attempt to delete trusted applications configuration
    • Bitbucket Server does not send emails after a restart
    • Browsing Directory Names with Space Fails with java.net.URISyntaxException Exception
    • Cannot clone nor push with http://username@stash:7990/scm
    • Cannot run Stash 1.x on Tomcat 7/JDK 7
    • Captcha image doesn't render
    • Changing Server ID for Stash Cloned Instances
    • Commit build status is always red even if other builds succeed
    • Configuring syntax highlighting for file extensions
    • Could not generate DH keypair on SSL
    • Create support zip fails with timeout message
    • Creating a Project or Repository Fails With HV000041: Call to TraversableResolver.isReachable() threw an exception
    • dispatch_protocol_error: type 100 seq 8 Error When Connecting via SSH
    • Enable automatic merging fails with HTTP Status 400
    • Errors from trusted application link or Unable to delete application link
    • Git hook scripts are not executing
    • Highlighting source code does not allow text to be pasted using Middle Click on Linux versions of Firefox
    • HipChat limited connectivity in Stash
    • HTTP 500 error on certain functions in Stash when using unsupported JDK
    • HTTP 500 error when navigating to a file
    • Identifying a Repository on the Stash Server
    • JohnsonHttpRequestHandlerServlet message in the Stash log
    • Mail Server Connection Failed With 'java.net.SocketException: Permission denied: connect.' Exception
    • Mail server connection failed with GMail
    • Moving Stash to a different context path
    • NoDefaultBranchException error regarding the default branch - this branch does not exist
    • No subject alternative names - LDAP with SSL
    • Nothing displayed on the pull request page
    • Notifications fail to be sent when using SubGit SVN Importer
      • Can't push to Stash. Pushes will be allowed as soon as SubGit installation is completed
    • Permission error on user profile page after adding SSH key
    • Plugin incompatibility with Stash 3.0
      • stash-leading-whitespace missing eve causes source view to not render
    • PreReceiveHook and PostReceiveHook are not invoked
    • Projects disappear on upgrade due to an incompatibility with the Stash Project Categories plugin
    • Pull request is too large to render
    • Pull Request Won't Merge Changes to Master Branch
    • REST API Stuck and Only Returns SSH-2.0-SSHD-CORE-0.9.0-ATLASSIAN-5
    • Restoring the Stash Administrator's Password
    • Server Unreachable - Timeout when merging or viewing Diff of pull request
    • SSH add-on does not load when Stash starts
    • SSH Server doesn't start
    • Stash Automated Support Request Fails to Lodge a Support Ticket
    • Stash connection to non-default ports using TLS1.2 fails with SocketException: Connection reset
    • Stash Displays 'There are too many files in this directory. Only showing the first 500.'
    • Stash Does Not Start - Could not acquire change log lock
    • Stash Does Not Start - Missing column: remote_address_binary
    • Stash Does Not Start - Unable to clean the cache directory
    • Stash Does Not Start - Wrong column type
    • Stash Process Dies Unexpectedly Due to Linux OOM-Killer
    • Stash sends requests to the domain amazonaws.com
    • Switching branch type in Create Branch screen does not work
    • Syntax highlight changes
    • The Atlassian Marketplace server is not reachable
    • Timestamp Incorrect Due to Java Environment
    • Unable to connect to Atlassian Marketplace with UPM
    • Unable to delete projects and repositories with application based firewall
    • Unable to launch Stash (no Spring WebApplicationContext is available)
    • Unable to log in to HipChat from Stash
    • Unable to update UPM
    • Unable to view commit details
    • Unable to view repository - 500 error page
    • Updating add-ons by file upload hangs using UPM
    • UPM Self-Update fails when updating from UPM 2.7.8 or 2.7.9 to newer versions
    • Users can't login to Stash - LDAP response read timed out
    • XSRF Security Token Missing
    • You don't have permission to access file on this server
    • You do not have permission to create a repository within the project
    • Your diff is too large to search
  • Troubleshooting Databases
    • 500 Error in Stash when selecting Issue Transitions Settings
    • A directory exists at the same location when creating repository
    • Can't connect to MySQL - You have an error in your SQL syntax
    • Cannot connect Stash to MySQL database
    • Cannot create SSH keys with a MySQL database after exporting and reimporting via mysqldump
    • Cannot Delete a Stash Repository due to missing create temporary table permission
    • Cannot Delete a Stash Repository when using Global Transaction ID in MySQL
    • Cannot get past license screen during installation
    • Clone error - error:14077438:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert internal error
    • Connection Timeout with MySQL Database
    • Database Deadlocks While Listing Remote Refs
    • Database migration failed
    • Database migration fails from HSQLDB - Cannot insert the value NULL into column user_name
    • Database migration to PostgreSQL fails - Invalid byte sequence for encoding "UTF8": 0x00
    • Exception executing SQL update .. java.sql.SQLException: Error writing file (Errcode: 28)
    • FATAL: Ident authentication failed for user - Unable to connect to PostgreSQL
    • Investigating Stash Database Schema
    • MigrationException when migrating to a MySQL database
    • mySQL Database Migration fails due to "null" character in Stash table
    • ORA-02391: exceeded simultaneous SESSIONS_PER_USER limit
    • ORA-12514, TNS:listener does not currently know of service requested in connect descriptor
    • Password authentication failed with PostgreSQL 9
    • Random 500 errors when running Stash - Database connection timeouts
    • Restoring backup fail with foreign key contraint
    • Stash 2.7 fails to start with MySQL when binary logging is enabled
    • Stash can't be started due to the transaction log for database is full
    • Stash fails to connect to external database - The target database is not configured for UTF-8 support
    • Stash fails to connect to MySQL - The current database MySQL X.X.XX, is unsupported
    • Stash Fails to Startup with MySQL 5.6.x
    • Stash-JIRA integration is slow after Stash upgrade using Oracle
    • Stash server not allowing SSH connections after a database migration
    • Stash Upgrade to 2.4.0 Fails with "Specified key was too long" Exception
    • Unable to Connect to SQL Server Due to Error: 18456, Severity: 14, State: 12
    • Unable to Start Could not get JDBC Connection ClassNotFoundException com.mysql.jdbc.Driver
    • Upgrade to Stash 1.3+: Can't create table '<stash_db>.#sql-XXX_XX' (errno: 150)
    • Use Integrated Authentication over Kerberos when connecting to MSSQL on Linux
  • 'How Do I...' and 'How to...' Guide to Stash
    • Configure Stash Logging
    • Configuring the Mail Server to Use Gmail
    • Connecting to named instances in SQL Server from Stash
    • Disable default SSH algorithms
    • Enable archive option on git repository
    • Enable SQL query logging
    • Generate a Thread Dump Externally
    • How do I apply the default custom user and group avatars in Stash
    • How do I change the default session timeout
    • How do I disable Stash's internal authentication and delegate that to an external entity e.g. Kerberos authentication on Apache?
    • How do I disable the remote create pull request message when pushing changes
    • How do I find which users count against my Stash license?
    • How Do I Generate/Extend Stash Evaluation License
    • How do I use xinetd to forward port 22 for SSH connections to Stash
    • How do you make changes on a specific commit
    • How to Alter the Favicon in Stash
    • How to configure an outbound HTTP and HTTPS proxy for Stash
    • How to configure CAPTCHA in Stash
    • How to count the number of files in a repository folder
    • How to create a simple hook in Stash
    • How to debug Out of Memory Heap Space
      • How to generate a heap dump
    • How to disable delta compression on Stash server for a particular file type
    • How to download a repository using Archive for Stash plugin API using command line
    • How to Edit the Footer in Stash
    • How to enable Google Analytics in Stash
    • How to Enable UPM Safe Mode using UPM REST API
    • How to find out failed login attempts
    • How to read the Stash Log Formats
    • How to Redirect Stash Traffic to Port 80 on Linux
    • How to restore a deleted branch
    • How to serve your Stash repo without using Stash
    • How To Troubleshoot Application Link Issue between JIRA and Stash Using AppLinks Diagnostics Plugin
    • How to View Detailed permissions for Stash directory
    • List ciphers used by JVM
    • Log more LDAP query details
    • Log the original IP address when Stash is behind a load balancer
    • Query for inactive or idle users
    • Recommended Action plan if a Repository Becomes Corrupted on a Stash Server
    • Redirect HTTP Requests to HTTPS
    • Reindex JIRA issue keys
    • Restore Stash's Administrator User
    • Revert plugin or add-on to an older versions
    • Securing Stash (using Tomcat) against Poodle Disabling SSLv3
  • Stash Features and Best Practices
    • 4 Levels of Stash Permissions
    • Does my Stash licensing tier need to match my JIRA user tier?
    • Does Stash integrate with JIRA OnDemand?
    • Does Stash support any kind of mirroring capabilities?
    • How do you scale Stash?
    • Moving your STASH_HOME directory out of your Stash installation directory
    • What's the difference between Crucible and Stash? Do I need both?
    • What's the difference between FishEye and Stash? Do I need both?
    • What are your recommendations around high availability and disaster recovery?
    • What happened to the Stash WAR file?
    • What Workflows Do You Recommend? Do you Have Any Best Practice Guides? / How Do I Learn More About Git?
    • Why should I choose Stash over some other repository management tool?
  • Troubleshooting Repositories
    • Changed file list missing from commit details after upgrade to version 3
    • Changing a branch caused git to "refs/heads/ refs/tags/' exited with code 128 saying: fatal missing object"
    • Commit in Stash shows a different username than the one that pushes the code
    • Create a fork in a repository or merge branches yields git error code 128
    • Troubleshooting fork not syncing
  • Troubleshooting Backup Client
    • 'ERROR A backup could not be created. Reason: Lexing failed on line: 1..' When creating a backup using the backup client
    • Backup client fails due to the error: One or more database connections were not closed within the allotted timeout
    • Backup client - Operations from one or more SCMs did not finish within the allotted timeout
    • Backup client restore fails due to Out of Memory or GC overhead limit exceeded
    • Can't backup due to PKIX path building failed - unable to find valid certification path to requested target
    • Could not restore the backup - Attempted reconnect 3 times. Giving up.
    • Could not restore the backup to a MySQL database - Reason: The database schema could not be restored.
    • No Subject Alternative Names
    • Restore does not work - The configured JDBC driver, com.mysql.jdbc.Driver, is not available on the classpath
    • Restore fails with FileNotFoundException - Permission denied
    • Restore fails with password authentication failed for user
    • Stash backup client - 401 Unauthorized
    • Stash backup fails - Read timed out
    • Stash hits OOME when SBC is backing up sta_shared_lob table
    • The backup on the server has become unresponsive and has not progressed in 300 seconds
    • The Stash backup directory cannot be located in Stash home
  • Troubleshooting Stash Data Center
    • Node fails to join cluster - Current node is unable to service requests
    • Stash Data Center fails to start with a 'Lock file .../shared/.lock cannot be created in home directory' error
  • JAVA Option '-Dhttp.nonProxyHosts' Does Not Work on Windows OS
  • Cannot delete a Stash repository due to 'HT_sta_pr_activity does not exist' error
  • Atlassian Support
  • Documentation
  • Stash Knowledge Base
  • Troubleshooting Stash Data Center

Troubleshooting Stash Data Center

Stash Knowledge Base Home

  • Stash Technical Alerts
  • Troubleshooting Git
  • Troubleshooting Installation
  • Troubleshooting JIRA Integration
  • Troubleshooting Performance
  • Troubleshooting Project Management
  • Troubleshooting User Management
  • Miscellaneous
  • Troubleshooting Databases
  • 'How Do I...' and 'How to...' Guide to Stash
  • Stash Features and Best Practices
  • Troubleshooting Repositories
  • Troubleshooting Backup Client
  • Troubleshooting Stash Data Center
  • JAVA Option '-Dhttp.nonProxyHosts' Does Not Work on Windows OS
  • Cannot delete a Stash repository due to 'HT_sta_pr_activity does not exist' error

On this page

In this section

  • Node fails to join cluster - Current node is unable to service requests
  • Stash Data Center fails to start with a 'Lock file .../shared/.lock cannot be created in home directory' error

Related content

  • No related content found

Still need help?

The Atlassian Community is here for you.

Ask the community

Last modified on Dec 8, 2014

Was this helpful?

Yes
No
Provide feedback about this article

In this section

  • Node fails to join cluster - Current node is unable to service requests
  • Stash Data Center fails to start with a 'Lock file .../shared/.lock cannot be created in home directory' error

Related content

  • No related content found
Powered by Confluence and Scroll Viewport.
Atlassian
  • Privacy policy
  • Terms of use
  • Security
  • © Atlassian