Symptoms

Running Bamboo with "BambooConsole.bat" and "start-bamboo.bat" works fine, but running the service fails, and re-installing it doesn't make any difference in most cases. Following error shows up in the logs: 

The service name is invalid.
More help is available by typing NET HELPMSG 2185.
Press any key to continue . . .

Cause

1. Incompatible Java version
2. JAVA_HOME variable is not set up correctly

Resolution

1. Follow the "Troubleshooting & Resolution" steps in this document: Running Bamboo as a Windows Service-Troubleshooting Guide
2. Referring to Bamboo Supported platforms page, make sure a compatible Java version is installed for your version of Bamboo and JAVA_HOME is configured correctly to point to the root of the JDK directory. 
   

• Note: Re-start Bamboo after any changes to the Java version or JAVA_HOME settings.