Capture for JIRA fails with error code 407 in IE while using NTLM Proxy

Symptoms

Capture for JIRA fails with the following message in Internet Explorer while being used in networks deploying an NTLM proxy.

The following appears on the browser screen while using add-on.

The URL <<url of JIRA server>> responded with a status code of 407

A sample screenshot of the error is given below:

Cause

This error happens in environments where a proxy is used with NTLM authentication. When the proxy responds back with 407 error Chrome/Firefox plugin responds correctly to authenticate while in case of IE this is not done. This is tracked under the bug report  BON-796 - Getting issue details... STATUS

Workaround

The workaround to make this work in Internet Explorer is to use a proxy that does not require authentication.

Resolution

None

Last modified on Mar 30, 2016

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