• Atlassian Cloud
• Jira platform
• Jira Software
• Jira Service Desk
• Confluence
• Bitbucket

Set your language and time zone for Jira and Confluence in your Atlassian account profile

Rather than individually setting your language and time zone in Jira and Confluence, these preferences will soon come from your Atlassian account profile. Visit your account preferences to update these settings. It may take up to 10 mins before your updated preferences are reflected in Jira and Confluence.

Gain insights into your organization

From the Insights page on admin.atlassian.com, see data about user and product activity across your organization. For example, you can currently view the number of active users in Jira and Confluence over the past 6 months.

Email users with suggested account changes

From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts.

Give your users a Trusted permission

From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves.

Claim accounts after verifying a domain

To start managing accounts on your domain, we’ve included an additional step that requires you to claim accounts after verifying that you own the domain. From the table on the Domains page, click Claim accounts next to the verified domain. Read more about verifying a domain.

Updates to how you give people access to your next-gen projects

Listening to your feedback, we’ve moved access settings to a more intuitive space. Check out your next-gen project’s Access page (called Internal access in Jira Service Desk). It replaces your old People page in your project’s settings. We moved your project access settings from the Details page to the Access page, too, so you can easily manage individual and site-wide access in a single place.

New user profile cards

When you hover over someone’s name in directories, on dashboards, and in user picker fields, you’ll now start to see rich profile cards with more information and a link to the user’s profile (if you have permission to see it).

Next-gen: Epic panel in backlog

You can now manage epics on the backlog of your next-gen project via the Epics panel, similar to how epic management works in classic Jira Software projects. Changes you make in the panel on the backlog will reflect on the Roadmap, and vice-versa.

New issue view: Cascading select field

Cascading select custom fields are here for the new issue view. Cascading select fields let you choose from a list of options then from a refined list of child options. For example, choose a country, then choose a state/province.

To change the position of cascading select fields in the issue view, open an issue and choose Configure at the bottom right.

GitHub app on the Atlassian Marketplace

We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet.

This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector.

Next-gen: Add the Environment field to issues

Add Jira’s built-in Environment field to your issue types in next-gen projects. In your project, go to Project settings > Issue types and drag the Environment field into the Description section of the issue layout.

Introducing the 'general' template

We have retired the ‘internal' template and replaced it with a ‘general’ template, which uses simpler workflows. Learn how to create a project using a service desk template.

New issue view for Jira Service Desk

The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view.

Use keyboard shortcuts in your queues

Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard!

Customer portal request details page redesign

We have redesigned the customer portal request details page to make it easier to use. You’ll notice we have added a rich text editor, sorted the activity stream from old to new, and have moved the location of the request fields, share button, approval and comment boxes.

Maintenance complete on the customer portal user profile page

We have just completed some maintenance on the customer portal user profile page.

We also introduced a new layout that is easier to use on mobile devices. Go team!

Easier configuration for the new issue view

If you have the new issue view, you can now easily configure how your issue view looks for each request type.

From your service desk project, go to Project settings > Request types and you'll find the new layout for making changes.

Maintenance complete on help center customization sidebar

We've completed some maintenance to the help center customization sidebar. You may notice we have introduced a new color picker - go ahead and unleash your inner Picasso!

Global create can select request type and raise on behalf of

You can now create a request on behalf of your customers and set them as the reporter. Use the global create button ( + ), then select Raise this request on behalf of and add in your customer's email.

Issues with the customer organizations field now use the organization name instead of ID when exporting to CSV

When exporting Jira issues to CSV from the Jira Issue Navigator, the Custom field (Organizations) now contains the name of the organizations linked to the issue. The field previously contained the organization ID, which was not valuable for exports used for reporting.

As part of this change, a CSV import can now match organizations by both their ID and their name. No changes are needed if you use CSV export files for import.

Facilities template now available in Classic projects

The Facilities template is now available in Jira Service Desk classic projects.

Facilities teams can now provide employees with a central place to capture maintenance requests, request room bookings or organize for furniture moves.

Learn how to create a project with a Facilities template in a classic service desk project.

Legal template now available in Classic projects

The Legal template is now available in Jira Service Desk classic projects.

Streamline stakeholder management by managing all your contracts through a service desk. Easily transition through stages of the contract cycle by using the new legal templates.

Learn how to create a project with a Legal template in a classic service desk project.

Your editing experience just got an upgrade

The new Confluence editor allows anyone to create beautiful, powerful pages effortlessly. Check out the editor roadmap to learn more.

Teams have arrived in Confluence retrospectives!

Instead of having to individually add each member of your team to a retrospective, Confluence now lets you assign people to Teams, so you can bulk add everyone at once.

Use the retrospective template to see Teams in action. You can edit Teams through the retrospective-creation process, and add or edit other attendees for each retrospective you create.

We're extending editing improvements to all pages on Android

The editing improvements we made to blogs a few months ago are coming to the rest of your Android mobile pages, too. In addition to being faster and more reliable, your new pages are also responsive, optimized for readability, and have advanced tables. Some macros are still missing as we rebuild them, but you can check the list of changes and track updates to macros on our docs site.

Confluence Cloud recent pages drawer

We’ve made it easier to get to the pages you visited or worked with most recently. A new action has been added to the global sidebar that presents you with a list of your recent pages; interaction-specific tabs help you narrow the list based on your actions, like visited, edited, or saved as draft.

Share pages directly with your team

It’s now easier to share pages with everyone on your team, all in one go. When you click Share on any page or blog post, Confluence now lets you add a team – no need to enter each person individually. Learn more

Confluence navigation just got better

Get to information faster with improved navigation – making what you need visible from anywhere in Confluence. Learn more

Portfolio for Jira plan macro

The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams.

Related comments are grouped into threads

As both an author and a reviewer, you can now see related comments grouped into a single event entry.

Show user display names for mentions in comments

Comment snippets in the Activity feed will now display the @ mention of a user’s display name instead of the UUID associated with that user.