To cancel your subscription to Atlassian Cloud, please follow the instructions below:

# Log in to your My Atlassian account by visiting (username: EMAILADDRESS)
# You'll arrive on the Licenses page by default.
# Click on your Atlassian Cloud subscription. The account management pane will now display.
# Click the 'Cancel Subscription' link to request the cancellation of your account.

If you'd like a backup of the data in your Atlassian Cloud site, see Import and export data.

Your Atlassian Cloud subscription will be terminated at the end of the current billing cycle and your credit card won't be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

If you need to reactivate your Cloud subscription for any reason, let us know.

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