Getting Help and Support

Need an answer to your question? Looking for a real person to solve a problem? We're here to help!

Online help

Check the documentation for information about using and administering Confluence.

Administrators can access a range of Support tools within Confluence. Go to  > General Configuration > Support Tools to check the health of your instance, scan your logs, or send a support zip to our Support team.

Online community

If you can't find what you need in the documentation, try asking in our question and answers forum, Atlassian Answers.

Features and bugs

We love to hear your requests for new features and improvements! You make a feature suggestion in the Confluence (CONF) project in our JIRA issue tracker.

Alas, bugs do happen. If you find one, we'll do our best to fix it. Please raise a bug report in our JIRA issue tracker.

Support team

For one-on-one help, create a support request at Atlassian Support. A support engineer will follow up with you quickly.

If you don't have an account yet, you can create one - just follow the prompts. When creating  your support request, please provide as much detail as possible. This will help us resolve your issue faster. See Troubleshooting Problems and Requesting Technical Support.


Last modified on Jan 10, 2017

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.