Broken avatars/icons in Confluence after an upgrade

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Users affected will see one or more of the following:

  • Certain macro icons are broken.
  • Quick-comment avatar is broken.
  • Profile macro icon in the toolbar is broken.


The URL of the HTML element is pointing to a non-standard Confluence URL.

For example, when you inspect the HTML element, you will see a link that resembles this:


Instead of this:



There are three known causes for this behavior:

  • Corrupted cache (The URL is pointing to an old cache)
  • Misconfigured base URL
  • Corrupted plugin cache


  1. Clear the contents of the <Confluence-Installation>/work directory and restart Confluence
  2. Check the server base URL configuration at  > General Configuration > Server Base URL
  3. Navigate to  > General Configuration > Cache Management and click Flush All
  4. Clear Confluence Plugins Cache (see How to clear Confluence plugins cache)
Last modified on Feb 2, 2018

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