Upgrade Troubleshooting

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Troubleshooting the Upgrade

If experiencing problems upgrading by restoring from an XML backup, use the standard upgrade procedure instead.

Confluence runs the upgrade task based on a comparison between build numbers in the confluence-install directory and the confluence.cfg.xml file in the confluence-home directory. Therefore, you cannot restore an sql dump from an old version after the upgrade task has run. To handle errors related to this better, vote for CONF-13798.

Confluence 3.5 Upgrade problems

Issues Prior to Confluence 2.8

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  • Problem: If you are upgrading from a Confluence version 2.2.x or earlier to the latest version of Confluence, you may see an error message such as: Upgrade failed: com.atlassian.confluence.extra.leftnavigation.LeftNavSettings.
  • Problem: An error message like: 'KEYSTORE' table doesn't exist..
    • Workaround: Create the KEYSTORE table manually.
    • Fix: Refer to CONF-10759.
  • Problem: An Null Pointer Exception message occurs in the logs with a stack trace like: com.atlassian.confluence.security.trust.ConfluenceTrustedApplicationsManager.getAliasForSid. The Server ID is not being created.
    • Workaround: Create the Server ID manually.
    • Fix: Refer to CONF-10576.
  • Problem:Users are unable to log in after an upgrade from a version prior to 2.7.

Knowledge Base Articles

Open JIRA Features and Bug Reports

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Data cannot be retrieved due to an unexpected error.

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Last modified on Oct 17, 2018

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